Video · No-show recovery
From a missing ride to a kept visit
EnsureCare flags a cardiology visit likely to be missed, reaches the patient in Spanish, arranges a covered ride, and updates the care team in the EHR.
What appears on screen
- Meet Carlos: 68 years old, a cardiology patient with a follow-up visit scheduled. He prefers Spanish, lives with diabetes and heart failure, and his daughter acts as his proxy.
- Identify risk. A blend of EHR and other signals scores his Thursday 10:30 AM visit at 82 and flags it for outreach. Transportation access, his attendance pattern, and the visit context contribute to the score.
- Targeted outreach. The agent reaches him in Spanish, by text and voice, to ask whether he can make the visit. He replies that he has no way to get there. The barrier is transportation, and his health plan covers a ride, so the agent offers to arrange one.
- Update the care team. The EHR record shows the barrier, the confirmed transportation benefit, the ride arranged with his agreement, and that he and his daughter were informed.
- Track follow-through. Risk identified, patient reached, ride arranged, EHR updated, and the completed visit verified next. The patient knows the next step, the care team has the latest context, and the health system can trace every action.
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