Keep care moving.Fewer missed appointments. Fewer missed appointments. Our AI agents spot risks early, resolve barriers, and coordinate care inside your existing workflows, so your team can focus on patients.
Today's care gaps 0 of 5 closed
Appointments Referrals Prior-Auth & Denials Prior-Auth & Denials Prevent no-shows. Resolve barriers before patients miss care. Patients get the support they need to make it to their visit. Your team gets full visibility and control.
See the full journey Prevent referral leakage. From referral to care received. Connect referring providers, specialists, and patients to ensure every referral leads to care.
See the full journey Prevent denied claims. Catch the gap before the claim. Bring coverage, authorization, and documentation into the same workflow.
See the full journey See which visits are at risk, and why. Carlos, 68 Cardiology · Thu, 10:30 AM Prefers Spanish · Daughter is proxy
82/100 Needs outreach
Why this visit is flagged Contribution
Distance from clinic 38%
2 prior no-shows 34%
No transport on file 28%
Illustrative patient scenario, not live patient data.
Identify Intervene Coordinate Close the loop
Personalized interventions. Language, transportation, reschedules, cancellations, and more.
Phone call 00:14 EnsureCare Your care team
Hola Carlos, ¿podrá llegar a su cita del jueves?
No tengo transporte.
EnsureCare Text message · Español Hola Carlos, ¿podrá llegar a su cita de cardiología el jueves a las 10:30 a. m.?Can you make your cardiology appointment Thursday at 10:30 AM?
No tengo cómo llegar.I don’t have a way to get there.
Puedo coordinar un viaje cubierto por su plan de salud. ¿Le ayudaría?I can arrange a ride covered by your health plan. Would that help?
Sí, por favor.Yes, please.
Identify Intervene Coordinate Close the loopEvery update lands in your EHR. EHR / Care coordination update
Carlos · Cardiology follow-up
Barrier Transportation
Eligibility Transportation benefit confirmed
Action Ride arranged with patient agreement
Patient informed Carlos informed in Spanish; his daughter (proxy) notified
Next verification Visit completion pending Identify Intervene Coordinate Close the loopFrom a risk flag to a clear next step. Patient Knows the next step
Care team Has the latest context
Health system Trace actions and follow-through
Visit completion is verified after the appointment.
Identify Intervene Coordinate Close the loopA referral arrives by fax. EnsureCare reads it.Fax · 2 pages Referral request
Read by EnsureCare
Specialist referral
Patient Maria Gonzalez, 58
Referred by Riverside Primary Care
Reason Cardiology · Abnormal ECG
Urgency See within 14 days
Coverage In-network plan verified
Prior echo date Unclear · Sent to staff review Identify Intervene Coordinate Close the loop
The right specialist. Then a time that works for Maria. Lakeside Cardiology In network · 4 miles from home · Openings this week
EnsureCare · Text messageHi Maria, Lakeside Cardiology can see you Tuesday at 2:00 PM or Wednesday at 8:30 AM. Which works better?
Maria Wednesday morning, before my shift.
Identify Intervene Coordinate Close the loopBooked in the EHR. Both teams informed. EHR / Referral update
Maria Gonzalez · Cardiology referral
Appointment Lakeside Cardiology · Wed 8:30 AM
Referral packet Sent to cardiology before the visit
Reminder Text to Maria the day before
Referring provider Status updated to Scheduled
Next verification Consult note pending Identify Intervene Coordinate Close the loopThe consult note goes back to the referring doctor. Patient Gets the care they need
Specialist Has the full context
Referring provider Sees the loop closed
The referral closes only when the result reaches the referring provider.
Identify Intervene Coordinate Close the loopAn MRI is scheduled. EnsureCare checks what the payer needs.Checked by EnsureCare
James Thompson · Knee MRI, Mon 9:00 AM
Eligibility & benefits Verified
Prior auth Required by the payer
Payer rule 6 weeks of physical therapy documented
Clinical note Supports the order
Denial risk High · PT notes missing Identify Intervene Coordinate Close the loop
The gap goes to the clinician, in their workflow. EnsureCare · EHR messageThe payer requires 6 weeks of physical therapy documented for this MRI. Can you add it to the note?
Dr. Lee · Ordering clinician PT notes attached to the order.
Identify Intervene Coordinate Close the loopComplete package. Submitted to the payer. EHR / Prior-auth request
James Thompson · Knee MRI
Submitted In the payer’s required format
Attached Order, clinical note, PT notes
Payer rules All requirements met
Visit Mon 9:00 AM · On schedule
Next verification Payer decision pending Identify Intervene Coordinate Close the loopDecision tracked. The visit stays on schedule. Patient Care stays on schedule
Care team Knows what’s needed
Revenue cycle Submits complete claims
Approval is the payer’s decision. For denied claims, EnsureCare prepares the appeal with the evidence.
Identify Intervene Coordinate Close the loopSee which visits are at risk, and why. Appointments at risk Active Patient Appointment Risk
Maria G. Primary care · Wed 9:00 AM – Carlos Cardiology · Thu 10:30 AM – James T. Orthopedics · Thu 1:15 PM – Linda N. Behavioral health · Fri 9:30 AM – David K. Endocrinology · Fri 2:00 PM – Carlos, 68 Cardiology · Thu, 10:30 AM Prefers Spanish · Daughter is proxy
82/100 Needs outreach
Why this visit is flagged Contribution
Distance from clinic 38%
2 prior no-shows 34%
No transport on file 28%
Illustrative patient scenario, not live patient data.
Identify Intervene Coordinate Close the loop
Personalized interventions. Language, transportation, reschedules, cancellations, and more.
Phone call 00:14 EnsureCare Your care team
Hola Carlos, ¿podrá llegar a su cita del jueves?
No tengo transporte.
EnsureCare Text message · Español Hola Carlos, ¿podrá llegar a su cita de cardiología el jueves a las 10:30 a. m.?Can you make your cardiology appointment Thursday at 10:30 AM?
No tengo cómo llegar.I don’t have a way to get there.
Puedo coordinar un viaje cubierto por su plan de salud. ¿Le ayudaría?I can arrange a ride covered by your health plan. Would that help?
Sí, por favor.Yes, please.
Identify Intervene Coordinate Close the loopEvery update lands in your EHR. EHR / Care coordination update
Carlos · Cardiology follow-up
Barrier Transportation
Eligibility Transportation benefit confirmed
Action Ride arranged with patient agreement
Patient informed Carlos informed in Spanish; his daughter (proxy) notified
Next verification Visit completion pending Identify Intervene Coordinate Close the loopFrom a risk flag to a clear next step. Patient Knows the next step
Care team Has the latest context
Health system Trace actions and follow-through
Visit completion is verified after the appointment.
Identify Intervene Coordinate Close the loop Identify Intervene Coordinate Close the loop
EHR Integrated AI Native HIPAA CompliantIntegrates with your existing stack
Proof and trust
More visits kept.Built on patient trust. 48% Reduction in patient no-shows
Projected 14 min Average waitlist fill time
Measured Our simulations show that by automating the 48‑hour outreach window, we can recover nearly half of previously lost slots without increasing front-desk headcount. VP VP of Clinical Operations Tier 1 Health System · modeled outcomes (pre-deployment)
HIPAA compliant SOC 2 underway BAA on day oneWho uses EnsureCare
Built for healthcareof all sizes. Whether you are a local multi-specialty group or a community health network, EnsureCare adapts to your workflows.
Financial Impact
What is missed care costing you?See it in your numbers.
Estimated revenue opportunity per year $1.78M
9 of every 50 scheduled appointments missed
$54 staff time per missed visit Illustrative estimate.
Operational impact
More visits kept.More capacity recovered. Appointment-recovery impact.
48% Reduction in patient no-shows
Projected 14 min Average waitlist fill time
Measured 4.2× ROI in the first 12 months
Modeled 30 hrs Returned to your team each week
Design partner Without EnsureCare 17% to 28% no-show rates Typical health system baseline for outpatient clinics.
4+ hours to fill cancellations Staff manually calling down a waitlist spreadsheet.
20+ cold calls per day Hours lost to voicemail, leading to staff burnout.
With EnsureCare 48% projected no-show reduction EnsureCare predicts and reschedules at-risk visits.
14-minute waitlist promotion Automatically matches empty slots to active waitlists.
30 hours saved per week per clinic Staff freed from manual outreach and waitlist calls.
Safety & compliance
Patient trust.Built into every step. HIPAA compliant, with SOC 2 certification underway. Every action is logged, auditable, and reversible.
HIPAA compliant SOC 2 underway BAA on day oneNo clinical decisions Our agents cannot diagnose symptoms or give treatment advice.
Human-in-the-loop Edge cases, clinical questions, or patient frustrations are instantly routed to your team.
Actions stay accountable Traceable workflows and auditable decisions.
Enterprise-grade security SMART on FHIR OAuth2 connects your EHR. Scoped tokens and ephemeral credentials ensure zero permanent PHI storage on our end.
Deployment
Deployed in days.Impact seen in weeks. Our engineers set up secure connectivity with your IT and compliance teams. Your staff needs no new tools to learn or additional training.
No workflow changes Staff keep working in their existing workflows within EHR.
Zero engineering lift Our engineers handle setup, testing, and monitoring.
See results in weeks From deployment to closing care gaps.
Pilot program Our pilot engagements are designed to show impact in weeks on your live data.Now onboarding clinical design partners.
Join our pilot program Bring us one care gap.Let’s close it together. Pick an area where your team schedules care but patients struggle to receive it. Join us for a 30-minute walkthrough to see how EnsureCare can close that gap in your care setting.
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