Source: https://ensurecare.ai/resources/media/referral-closure-faxed-referral

> EnsureCare reads a faxed cardiology referral, matches an in-network specialist, books a time around the patient’s work shifts, and returns the consult note.

Video · Referral closure

# From a faxed referral to a completed visit

EnsureCare reads a faxed cardiology referral, matches an in-network specialist, books a time around the patient’s work shifts, and returns the consult note.

[Book a demo](https://ensurecare.ai/book-demo) [Explore referral closure](https://ensurecare.ai/modules/referral-closure)

## What appears on screen

1. Meet Maria: 58 years old, referred to cardiology for an abnormal ECG. Her primary care practice faxed the referral, she needs to be seen within 14 days, and she works day shifts.
2. Receive the referral. EnsureCare reads the fax the moment it arrives: the reason, the urgency, and in-network coverage. A field it cannot read clearly goes to staff review, not a guess.
3. Find the right fit. A specialist is matched on specialty, network, distance, and availability: an in-network cardiology practice 4 miles from home. She is offered Tuesday at 2:00 PM or Wednesday at 8:30 AM, outside her work shifts.
4. Coordinate the visit. The appointment is booked in the EHR, the referral packet goes to cardiology before the visit, a reminder text is set for the day before, and the referring provider sees the status change to Scheduled.
5. Close the loop. The consult note goes back to the referring doctor. The referral closes only when the result reaches the referring provider.

Length

0:40

Type

Video

Module

[Referral closure](https://ensurecare.ai/modules/referral-closure)

[See how referral closure works](https://ensurecare.ai/modules/referral-closure)

## More to watch

[Browse all videos](https://ensurecare.ai/resources/media)

- [0:40 No-show recovery · Video **From a missing ride to a kept visit** EnsureCare flags a cardiology visit likely to be missed, reaches the patient in Spanish, arranges a covered ride, and updates the care team in the EHR.](https://ensurecare.ai/resources/media/no-show-recovery-covered-ride)
- [0:40 Prior auth & denials · Video **From a missing note to a complete prior auth** EnsureCare checks payer rules before a knee MRI, asks the ordering clinician for the missing physical therapy notes, and submits a complete package.](https://ensurecare.ai/resources/media/prior-auth-missing-documentation)

## Bring us one care gap. Let’s close it together.

Pick an area where your team schedules care but patients struggle to receive it. Join us for a 30-minute walkthrough to see how EnsureCare can close that gap in your care setting.

EnsureCare

[Book a demo](https://ensurecare.ai/book-demo)

[Run your ROI numbers](https://ensurecare.ai/roi)