Source: https://ensurecare.ai/platform > EnsureCare AI agents run on the CAIR platform to close gaps in appointments, referrals, prior auth, medication adherence, and readmissions in your EHR. # Care Adherence Intelligence & Recovery (CAIR) Platform CAIR powers every EnsureCare module by detecting at-risk care, resolving barriers, and recording outcomes directly in your EHR. Maintain full visibility and control over your audit trails, actions, and revenue. [Book a demo](https://ensurecare.ai/book-demo) [Run your ROI numbers](https://ensurecare.ai/roi) **Carlos R.** Cardiology · Thu 9:00 AM Text message Voice/SMS outreach 1. Risk flagged: no ride on file Risk signals 2. Hola Carlos, le recordamos su cita de cardiología el jueves a las 9:00 AM. Hi Carlos, a reminder of your cardiology visit Thursday at 9:00 AM. Patient reminders 3. Benefits checked: ride covered Eligibility check 4. Su seguro cubre el transporte. ¿Le reservo un viaje para las 8:15?Your plan covers a ride. Book one for 8:15?Multi-lingual support 5. Sí, por favor. Yes, please. 6. Ride booked · 8:15 AM pickup Barrier resolved 7. Visit kept · written back to the EHR EHR write-back Revenue visibility Visit revenue protected How CAIR works ## Predict. Prevent. Protect. Until the gap closes. Every module reads the same patient signals, runs the same loop, and writes the outcome back to your EHR. Pick a module to watch it run. **EHR schedule** Upcoming visits - **Patient chart** - **Social signals** - **Live conversation** 1. 01. **Predict** Carlos’s cardiology visit is at risk. He has no ride. 2. 02. **Prevent** EnsureCare texts him in Spanish and offers a covered ride. 3. 03. **Protect** Ride booked. Carlos makes his visit. **Visit kept** Written back to your EHR Care gap closed Revenue protected Tracks Recovered visits · No-show rate [Explore no-shows](https://ensurecare.ai/modules/no-show-recovery) The CAIR runtime ## Self-running. Self-improving. Every EnsureCare agent runs on the CAIR runtime. It watches each workflow, retries failed steps, and learns from every outcome, so your team is not monitoring integrations or redoing work. - 01 / 03. **Self-monitoring** Every agent and integration is watched continuously, so failures are caught as they happen, with a decision trail ready for audit. - 02 / 03. **Self-healing** When monitoring catches a failed integration call or workflow step, CAIR retries or reroutes it without waiting on a person. - 03 / 03. **Self-learning** Our AI agents keep getting better over time. They learn from responses, staff actions, environment and policies around them, so each next decision serves patients and your care team better. Platform architecture ## Specialized AI agents. One shared runtime. Each agent owns one care gap, such as appointments, referrals, prior auth and denials, medication adherence, and readmissions. They share the same runtime - continuously learning and self-improving, securely integrated with your EHR system of record, with transparency built in. 1. **Experience** Where patients and staff interact. - Text - Voice - Web - EHR workflows 2. CAIR Platform. 1. **AI Agents** One agent per care gap. - Cary · appointments - Rafa · referrals - Danny · prior auth & denials - Medy · medication - Redy · discharge 2. **CAIR runtime** Shared by every agent. - Self-monitoring - Self-healing - Self-learning - Audit trail - Liveboard - Security 3. SMART on FHIR. **Your EHR** The system of record. - Epic - Oracle Health - athenahealth - MEDITECH - eClinicalWorks Interoperability ## EHR integrations. Connected both ways. Connect EnsureCare to your existing EHRs using standards-based, bidirectional connectivity to ensure continuous clinical and scheduling data flow through secure, interoperable data exchange. EnsureCare CAIR platform **Epic:**Connect with Epic to synchronize scheduling, patient, and appointment data across care access workflows with no staff training required. Don’t see your EHR? We have options. [See how we integrate](https://ensurecare.ai/contact) Modules ## Start with one gap. Add the next. Pick a module to see the problems it solves. Some problems need more than one module. Module Problem it solves Modules involved Care access & continuity Revenue cycle Data integrity & intake Care access & continuity - Refilling same-day cancellations [No-show recovery](https://ensurecare.ai/modules/no-show-recovery) - Helping patients get to visits they are likely to miss [No-show recovery](https://ensurecare.ai/modules/no-show-recovery) - Closing the loop on specialist referrals [Referral closure](https://ensurecare.ai/modules/referral-closure) - Keeping patients on a newly prescribed therapy [Medication adherence](https://ensurecare.ai/modules/medication-adherence) - Following up in the days after discharge [Readmission reduction](https://ensurecare.ai/modules/readmission-reduction) [Medication adherence](https://ensurecare.ai/modules/medication-adherence) Revenue cycle - Catching authorization gaps before the bill [Prior auth & denials](https://ensurecare.ai/modules/denials-prevention) - Finding documentation gaps that lead to denials [Prior auth & denials](https://ensurecare.ai/modules/denials-prevention) - Reconciling coverage before billing [Eligibility reconciliation](https://ensurecare.ai/modules/eligibility-reconciliation) - Protecting high-value appointment slots [No-show recovery](https://ensurecare.ai/modules/no-show-recovery) [Prior auth & denials](https://ensurecare.ai/modules/denials-prevention) Data integrity & intake - Routing orders to the right patient across EHRs [Patient identity resolution](https://ensurecare.ai/modules/patient-identity-resolution) - Finding registration data that does not match the payer [Eligibility reconciliation](https://ensurecare.ai/modules/eligibility-reconciliation) 3 problems draw on No-show recovery. Operational impact ## More visits kept. More capacity recovered. Appointment-recovery impact. **48%** Reduction in patient no-shows Projected **14 min** Average waitlist fill time Measured **4.2×** ROI in the first 12 months Modeled **30 hrs** Returned to your team each week Design partner > Our simulations show that by automating the 48‑hour outreach window, we can recover *nearly half of previously lost slots* without increasing front-desk headcount. **VP of Clinical Operations** Tier 1 Health System · modeled outcomes (pre-deployment) Built with clinicians, advisors & engineers from - Kaiser Permanente - Stanford Medicine - Tufts Medicine - Google - Amazon Web Services Safety & compliance ## Patient trust. Built into every step. HIPAA compliant, with SOC 2 certification underway. Every action is logged, auditable, and reversible. - HIPAA compliant - SOC 2 underway - BAA on day one - **No clinical decisions** Our agents cannot diagnose symptoms or give treatment advice. - **Human-in-the-loop** Edge cases, clinical questions, or patient frustrations are instantly routed to your team. - **Actions stay accountable** Traceable workflows and auditable decisions. - **Enterprise-grade security** SMART on FHIR OAuth2 connects your EHR. Scoped tokens and ephemeral credentials ensure zero permanent PHI storage on our end. [Book a demo](https://ensurecare.ai/book-demo) Deployment ## Deployed in days. Impact seen in weeks. Our engineers set up secure connectivity with your IT and compliance teams. Your staff needs no new tools to learn or additional training. 1. **No workflow changes** Staff keep working in their existing workflows within EHR. 2. **Zero engineering lift** Our engineers handle setup, testing, and monitoring. 3. **See results in weeks** From deployment to closing care gaps. 1. 01. **Prioritize** Agree on the care gap worth closing first. 2. 02. **Scan** Read your historical data to size the opportunity. 3. 03. **Replay** Run EnsureCare against past cases, with no live risk. 4. 04. **Evaluate** Review the projected ROI baseline together. 5. 05. **Pilot** Go live on a defined group of patients with your oversight. 6. 06. **Expand** Add modules once the value is proven. **Pilot program** Our pilot engagements are designed to show impact in weeks on your live data. Now onboarding clinical design partners. [Join our pilot program](https://ensurecare.ai/contact) ## Bring us one care gap. Let’s close it together. Pick an area where your team schedules care but patients struggle to receive it. Join us for a 30-minute walkthrough to see how EnsureCare can close that gap in your care setting. EnsureCare [Book a demo](https://ensurecare.ai/book-demo) [Run your ROI numbers](https://ensurecare.ai/roi) Buy through your cloud marketplace - [Available in AWS Marketplace](https://aws.amazon.com/marketplace/pp/prodview-y62fqi76k4iee)