Source: https://ensurecare.ai/modules/medication-adherence

> EnsureCare spots unfilled prescriptions and lapsed refills, learns what is in the way, and brings in a pharmacist or nurse when the answer needs one.

Care access & continuity

# Every prescription written to medication taken.

EnsureCare spots prescriptions that were never picked up and refills that lapse, reaches the patient to learn what is in the way, and brings in a pharmacist or nurse when the answer needs one.

[Book a demo](https://ensurecare.ai/book-demo) See how it works

**Maria G.** New inhaler · Not picked up · 6 days

Text message

1. EnsureCare Hi Maria, your new inhaler is ready at your pharmacy. Is anything making it hard to pick up?
2. It cost a lot more than I expected, so I left it.
3. Reason: cost · pharmacist notified
4. EnsureCare Thanks for telling me. A pharmacist will call you today about lower-cost options.
5. Pharmacist follow-up booked · care team updated

- **~50%** average adherence to specialty medications, falling as low as 16%. The Oncologist

Where it stalls

## Most prescriptions are filled. Not all are taken.

Therapy can stop at many points between the prescription and the last refill, including these three.

1. 01. **Never picked up** The prescription reaches the pharmacy, and the patient leaves without it. **Therapy not started**
2. 02. **Reason never heard** A reminder cannot hear that a copay doubled or side effects are hard. **Barrier unknown**
3. 03. **Refills lapse** Refills stop between visits, and no one sees it until the next appointment. **Gap in therapy**

How it works

## From refill gap to resolved.

New prescriptions go unfilled and refills lapse because of cost, side effects, and access. A refill reminder does not change any of them.

**Care Adherence Intelligence & Recovery Platform** **CAIR Platform**

[See it on your prescriptions](https://ensurecare.ai/book-demo) [Explore the platform](https://ensurecare.ai/platform)

What makes it different

## Built to finish the work.

- **A conversation, not a nudge** A reminder cannot hear that a copay doubled or side effects are hard. A two-way conversation can.
- **Clinicians stay in charge** Anything clinical goes to a pharmacist or nurse, with the context already gathered.
- **Lives in the chart** Signals come from and return to the EHR, where your team already works.

Measured from day one

## Results you can see and report.

Every action is logged, so impact is measured against your own baseline.

- First fills completed
- Refill gaps closed
- Days on therapy
- Escalations to clinicians

Built for

- [FQHCs & CHCs](https://ensurecare.ai/customers/fqhcs-chcs)
- [Health Systems](https://ensurecare.ai/customers/health-systems)
- [Rural Care](https://ensurecare.ai/customers/rural-care)
- [Specialty Care](https://ensurecare.ai/customers/specialty-care)

Pairs well with

- [No-show recovery](https://ensurecare.ai/modules/no-show-recovery)
- [Referral closure](https://ensurecare.ai/modules/referral-closure)
- [Readmission reduction](https://ensurecare.ai/modules/readmission-reduction)

Integrates with your existing stack

Epic Oracle Health athenahealth MEDITECH eClinicalWorks Twilio

## Bring us your refill gaps. Let’s get therapy started.

Show us where prescriptions go unfilled or refills lapse. In a 30-minute walkthrough, we will show how EnsureCare finds the reason and brings in your clinicians.

EnsureCare

[Book a demo](https://ensurecare.ai/book-demo)

[Run your ROI numbers](https://ensurecare.ai/roi)