Source: https://ensurecare.ai/customers/independent-practices

> EnsureCare recovers missed visits, follows every referral, and confirms coverage before the visit, for small groups and independent specialty practices.

Independent Practices

# More patient time. Less admin strain.

An independent practice runs on a close team that knows its patients. EnsureCare takes on the follow-up around each visit: rescheduling missed appointments, seeing referrals through, and confirming coverage and authorization ahead of time, so fewer slots go empty, fewer claims come back denied, and your team’s time goes to patients.

[Book a demo](https://ensurecare.ai/book-demo) [Run your ROI numbers](https://ensurecare.ai/roi)

A practice staff member on the phone with a patient, taking notes

- 01 / 04 · The challenge. **An empty slot can’t be refilled later. A denied claim means rework.**   - Patients who miss visits without calling   - Late cancellations that leave slots empty   - Referrals sent out with no word back   - Coverage changes found at billing
- 02 / 04 · The research. **The gaps show up in the research.** Published figures on no-shows, referrals, and coverage.   - **Up to 32%**of appointments end in a no-show or same-day cancellation. Lin et al., J Appl Stat, 2020   - **35%**of referrals end in a documented, completed visit. Patel et al., JGIM 2018   - **69%**of Medicaid unwinding disenrollments were procedural, not ineligibility. KFF Unwinding Tracker, 2024
- 03 / 04 · How EnsureCare helps. **Where EnsureCare closes the gap.** Start with one module, then add the next.   - [**Keep the schedule full** No-show recovery](https://ensurecare.ai/modules/no-show-recovery)   - [**Close every referral** Referral closure](https://ensurecare.ai/modules/referral-closure)   - [**Confirm coverage before the visit** Eligibility reconciliation](https://ensurecare.ai/modules/eligibility-reconciliation)
- 04 / 04 · Why EnsureCare. **Fits how your team works.**   - **Your team keeps the judgment calls** Routine outreach and follow-up run on their own. Your people handle what needs a person.   - **Nothing new to host** Runs on your existing EHR. Our engineers handle setup and monitoring.   - **Outreach patients answer** Two-way text and voice in the language each patient prefers, with your team in the loop.

Integrates with your existing stack

Epic Oracle Health athenahealth MEDITECH eClinicalWorks Twilio

Safety & compliance

## Patient trust. Built into every step.

HIPAA compliant, with SOC 2 certification underway.
Every action is logged, auditable, and reversible.

- HIPAA compliant
- SOC 2 underway
- BAA on day one

- **No clinical decisions** Our agents cannot diagnose symptoms or give treatment advice.
- **Human-in-the-loop** Edge cases, clinical questions, or patient frustrations are instantly routed to your team.
- **Actions stay accountable** Traceable workflows and auditable decisions.
- **Enterprise-grade security** SMART on FHIR OAuth2 connects your EHR. Scoped tokens and ephemeral credentials ensure zero permanent PHI storage on our end.

[Book a demo](https://ensurecare.ai/book-demo) [Explore the platform](https://ensurecare.ai/platform#integrations)

Deployment

## Deployed in days. Impact seen in weeks.

Our engineers set up secure connectivity with your IT and compliance teams. Your staff needs no new tools to learn or additional training.

1. **No workflow changes** Staff keep working in their existing workflows within EHR.
2. **Zero engineering lift** Our engineers handle setup, testing, and monitoring.
3. **See results in weeks** From deployment to closing care gaps.

**Pilot program**

Our pilot engagements are designed to show impact in weeks on your live data.
Now onboarding clinical design partners.

[Join our pilot program](https://ensurecare.ai/contact)

## Bring us your schedule. Let’s keep it full.

Show us where visits go empty, referrals go quiet, and coverage breaks. In a 30-minute walkthrough, we will map how EnsureCare resolves each one.

EnsureCare

[Book a demo](https://ensurecare.ai/book-demo)

[Run your ROI numbers](https://ensurecare.ai/roi)

Buy through your cloud marketplace

- [Available in AWS Marketplace](https://aws.amazon.com/marketplace/pp/prodview-y62fqi76k4iee)